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Audit Search

Location: Admin Settings > Legal > Audits The Audit Search feature gives administrators the option to search through community content for particular words or phrases, for Users or for Administrators.

User Audits

Socialcast User Audits provide numerous options for filtering content to help you isolate the information you need. For example, you might search the attachments posted in a particular group during the past month. Or, you might search messages and comments posted by a particular community user in the past 24 hours.

Private Content. Audit Search examines private and deleted content. 1:1 Chats are not included but this feature will be available in a future release.

Legal_Audits

For a quick search, you can enter a search string without defining any other settings. You can enhance the search string with wild cards, Boolean operators, and a variety of standard search characters (see Advanced Searching for details). By default, Socialcast searches all messages, comments, and attachments from the time the community began to the present. Audit Search will also search through content that users have deleted. The administrator will be able to view the information in the search results, but the content will not be restored in the community.

To fine-tune your search, click on the More Options link. You can then specify a time window for your search, restrict the searchable content, and filter results by a particular user and/or group.

More Options Description
Type Unless you specify otherwise, Socialcast will always search through messages, comments, and attachments. You can switch off one or more of these items using the appropriate checkbox. Be aware that Socialcast reads the contents of attached files and scans their metadata looking for the search string.
Date Search CalendarTo modify the date, click on the field to bring up a calendar. To search one date only, specify a Start Date and then click Apply. To define a date range, click Select a range, enter both the Start and End Dates, and click Apply. Socialcast uses your default time zone for any date or date range you enter.
From User You can limit the search to a particular user by entering the user name here. You can also specify multiple users with Boolean operators. For example, “Jane Adams” OR “John Adams” will return messages or comments written by either Jane or John Adams. The Boolean operators (AND, OR) must appear in uppercase and you must surround the names with quotation marks.
In Group You can limit the search to a particular group by entering the group name here. You can also specify multiple groups using Boolean operators. For example, “Marketing” OR “Sales” will return messages or comments written by either team . The Boolean operators (AND, OR) must appear in uppercase and you must surround the names with quotation marks.

Advanced Searching. You can use a variety of search tricks to zero in on the information you need. Click on the question mark icon next to the search box for details or read Advanced Searching here.

Search Results

Socialcast returns a list of threads that match all your search criteria. The list is displayed chronologically from the oldest thread to the most recent. To view a thread, click on the Matches link in the far right column. You can also export the results from the community. When you click on the Export All Results link, Socialcast sends you an email containing a link to a ZIP file that you can download from the community. The ZIP file contains a PDF file for each thread in the search results list. Legal_Audit Search Results The Thread Detail page shows the complete message thread with all instances of the search string highlighted. You can export the thread details as well as any attachments by clicking on one of the export options in the upper right corner of the page. Socialcast then sends you an email containing a link to a ZIP file. The ZIP file contains a PDF for the current thread and any attachments, if you choose that export option. You can also subscribe to the current thread (Retain via Email) to receive email updates whenever there is new thread activity. Legal_Audit Export Thread

Advanced Searching

Socialcast supports a number of different search types. Click on the question icon next to the search box for details while you’re working.
Single Key Word This is the default search behavior. Socialcast looks for content that contains all the terms you enter. Example: white rabbit will match content with both white and rabbit.
Exact Phrase If you place quotation marks around the search string, Socialcast looks for that exact instance in the content. Example: "white rabbit" will match only white followed immediately by rabbit.
Wild Card You can perform partial word matches by using a question mark for a single character wildcard or an asterisk for a multiple character wildcard. Note that the wildcard cannot be the first character in the term. Example 1: white* will match whitewash. Example 2: wh*e will match white and whale.
NOT Key Word or Exact Phrase You can use a minus sign to negate search terms. You can also combine the minus sign with quotation marks to negate an entire phrase. Example: rabbit -"black rabbit" will match rabbit unless it is preceded by black.
Boolean Combine terms with a plus sign or AND. Be aware that AND must be all caps. Example: white AND rabbit matches content with both white and rabbit.
Nested Boolean You can apply logic to your search by using parentheses to group terms and then combine groups with AND and OR. Be aware that AND and OR must be all caps. Example: (white OR black) AND (rabbit OR squirrel) will match black rabbit and white squirrel, but not rabbit, brown rabbit, or white dove.
Proximity Use quotes followed by tilde (~) and a number to indicate the maximum number of words that can separate the first search term from the second. Example: "white rabbit"~10 will find white and rabbit within 10 words of each other.
Stemming Stemming matches English words with different suffixes. Example: walk (without quotes) will also produce results such as walks, walked, and walking.
Groups and Users The In Group and From User search options also allow for Boolean and exact phrase searches. Example 1: "John Doe" OR "Jenny Smith" in the From User field will produce results for messages from either user. Example 2: "Mobile Developers" OR "Performance Updates" in the In Group field will produce results for messages from either of these groups.