Managing User Roles
Understanding Role Types
The community administrator controls user access to different community functions by assigning each user one or more user roles. At the highest level, all users are either Members or External Contributors. Any member may also have one or more of the following roles: Admin, Reach Admin, External Contributor Admin, Broadcast Admin, Content Moderator, Data Analyst, Town Hall Admin, Thanks Admin, Apps Admin, or Challenge Admin.
Socialcast provides these different roles in order to disseminate responsibilities throughout the community, so the main administrator doesn’t become a bottleneck for common community requests. We recommend that companies designate appropriate community members to handle non-technical activities such as creating Reach Extensions, scheduling Town Halls, and managing external contributors.
||Members have access to all non-administrative functions within the community. They can communicate with other members in the community, join groups, attend town halls, create custom streams, and so on.
||External Contributors are members of the community, such as contractors, vendors or consultants, who are only permitted to see certain groups within the community. They cannot access any information or people outside of their permitted groups. External contributors cannot be Data Analysts or have any of the Admin roles.
||Administrators have access to all administrative functions in the Admin panel, including Reach extensions and Social Business Intelligence (SBI) reports. In addition, an administrator can schedule a Town Hall and manage external contributor groups. Administrators have access to all Socialcast features.
||Reach Administrators can create and manage Reach extensions. Users with this role will see a special Reach menu option that appears in the upper right corner of every page.
|External Contributor Admin
||External Contributor Administrators can invite external contributors to join the community and create external facing groups where those users can interact with community members. External Contributor Admins can manage external contributor users and the groups they belong to through the Admin Panel (Admin > User Management > Actions > Edit). No other Admin functions will be visible on the page unless the External Contributor Admin has additional roles that provide access to different features.
||Broadcast Admins can send Broadcast Messages to the community.
||Content Moderators assist with removing inappropriate content based on company policy. The Content Moderator will be able to delete any message and all corresponding comments that are public to the community (for example, posts in a stream or public group). An email notification will be sent to the author stating that the message and all corresponding comments have been deleted by the Content Moderator.
||Data Analysts can view the Social Business Intelligence (SBI) activity for the community by clicking the Analytics menu option from the gear icon drop-down.
|Town Hall Admin
||Town Hall Administrators can schedule Town Halls. These users will see a “+” button while hovering over Town Halls from the navigation menu or viewing their Town Hall Dashboard.
||Thanks Admins manage the settings for Thanks. Thanks admins can also create new Thanks badges.
||Apps Admins can register, manage, and promote apps using the Community Apps Manager.
||Challenge Administrators can create company-wide Challenges for all members of the community. These users will see a “Company” option while setting the Challenge Permissions.
The community administrator is responsible for assigning roles to users. To assign one or more roles to a user, select Edit
from the gear icon drop-down in the Actions
Admin Settings > Community Management > User Management > Users > Actions > Edit
The Edit User dialog appears. Select the roles you wish to assign to this user, then click SAVE