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Socialcast Reach Overview

The real power of Socialcast comes from integrating community features into the business systems that people use every day, essentially adding a collaborative layer on top of every user’s workflow. With Reach Extensions, companies can embed message streams, Like buttons, and even community trend information within critical business systems such as Microsoft SharePoint, Salesforce.com, SugarCRM, and others. This integration helps employees do their jobs more effectively because they can monitor interactions on relevant topics while continuing to focus on their work.

Socialcast Reach

Extension Types

Reach supports several different types of extensions. Click on the extension name for more details about the user experience and configuration instructions for each extension type.

Discussion A Discussion is a comment thread that is associated with a particular web page. You can use a Discussion Extension to encourage community interaction focused on a particular topic or resource. For example, your human resources department might publish an announcement on the intranet related to a new employee benefit. Placing a Reach Discussion on that page would allow employees to ask questions and share feedback.
Stream You can embed almost any Socialcast stream (some security restrictions apply to private group streams) into a web page. You can even display the Home Stream or Profile Stream of the person currently viewing the page.
Button Button extensions give you the ability to place a Like button on a web page. When the user clicks on the button, Socialcast displays a message in the company stream, allowing people to bring interesting or useful information to the attention of other community members. Reach offers additional button labels such as “Request a Review” or “Ask for Help” to cover a variety of sharing situations.
Trends The Trends extension displays a configurable list of community statistics, including the most active discussions and groups, and the most widely used topic keywords.
Recent Thanks The Recent Thanks extension allows you to display information about the most recent Thanks recipient, giving you an opportunity to call attention to employees who have done an outstanding job. The viewer can scroll through all Thanks recipients and even send a new Thanks message.
Dynamic A Dynamic extension displays different information depending on how you code it. Currently, you can create dynamic extensions that display a variable user profile stream or a group stream.

Deployment Types

After you create a Reach Extension using the configuration wizard, Socialcast generates installation code or a SharePoint Web Part. You can then embed the code into the business system where you want the extension to run. Socialcast supports several different deployment options.

HTML/JavaScript This code fragment, containing HTML and JavaScript, will function within any web application that supports HTML and JavaScript. Many applications such as Salesforce and JIRA supply HTML editors that allow you to insert code fragments into particular pages in the application.
SharePoint Web Part You can add a SharePoint web part to any SharePoint page.
Google Gadget A number of applications, including Gmail, iGoogle, and Lotus Notes, allow you to insert Google gadgets into a particular location.

Business Systems

A business system is an existing software application that can be integrated with Socialcast through a Reach Extension. Salesforce, SharePoint, JIRA, and Gmail are examples of business systems your company may already use where you may want to install a Reach Extension. A business system is similar to a community member, with a profile and the ability to publish messages. For instance, when a user clicks a Like button, the corresponding business system publishes a message in the community. Users can click on the business system name to visit a page showing all the activity related to that business system.

Required Expertise

In order to create a Reach Extension you must have the Admin or Reach Admin role. Setting up an extension is very straightforward and does not require any technical expertise. Depending on the extension’s deployment type, you may need some technical know-how and system access to install the code fragment that Socialcast creates for your extension.

HTML/JavaScript You must have write access, either directly or through an in-application HTML editor, to the web page where the extension will run. Knowledge of HTML/CSS is helpful when working with these code fragments, but not absolutely required to get the extension running.
SharePoint Web Part For SharePoint deployments, we recommend that an administrator install and configure the Web Part in the Web Part Gallery. Individual users may have access to embed Web Parts for their own account or department depending on SharePoint permissions.
Google Gadget You can place a Google Gadget by copying and pasting a link to the Reach Extension into any system that supports Gadgets.